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Operations Department
Scheduling, dispatch, and hand-offs that just happen.
The behind-the-scenes team keeping jobs moving — booking, dispatching, confirming, and closing the loop with customers and suppliers.
- ✓ Fewer no-shows and gaps in the schedule
- ✓ Vendors and suppliers followed up automatically
- ✓ Job status visible in real time
Agents
Theo
Scheduler
- · Book appointments
- · Detect conflicts
Nia
Dispatcher
- · Assign crews
- · Confirm ETA
Knox
Supplier Follow-Up
- · Chase POs
- · Confirm delivery
Sage
Job Status Sync
- · Notify customer of milestones
Workflows
- New job → schedule → confirm → dispatch → close-out
- PO issued → +2d confirm → +5d escalate
- Milestone hit → notify customer automatically
Approval policy
Confirm appointment with customerAutonomous
Non-destructive confirmation
Reschedule appointmentHuman approves
Customer-facing change; needs review
Contact supplierHuman approves
External vendor comms are yours to own
Dashboards
On-time appointments
% of jobs starting within SLA
No-show rate
Missed appointments / booked
Supplier response time
Median hours to reply on open POs
Mission templates
Confirm all appointments for next week
normalReach out to every scheduled customer next week to confirm date, time, and prep steps.
Success: 100% confirmed or rescheduled, none unattended
- Pull schedule
- Draft confirmations
- Send
- Log responses